Cancellation Policy
FIT Tour Packages (Private Tour)
- Cancellation of reservation must be made in writing to avoid any misunderstanding.
- Cancellation date and fees are as below:
| Cancellation Received | 45+ days | 44-31 days | 30-22 days | 21-15 days | 14-8 days | 7-1 days |
|---|---|---|---|---|---|---|
| Normal Season | NO CHARGE | NO CHARGE | 25% | 30% | 50% | 100% |
| Peak Season | NO CHARGE | 10% | 25% | 30% | 50% | 100% |
* The respective airline's cancellation policy on special promotional fare shall apply in addition to the cancellation charges. The airline ticket is restricted as subject to the airline's Terms and Conditions. It may be non-changeable, non-refundable, non-transferable and non-reusable.
Group Tour (Join Trip)
- Cancellation of booking must be made in writing to avoid any misunderstanding.
- If the company receives notice to cancel 45 days or more before the date of departure, a minimum administrative fee of RM30.00 per person or 2% of the tour fare (whichever is higher) per person will be levied.
- If notice of the cancellation is received 44 days or less before the date of departure the following charges will apply:
| Cancellation Received | 31+ days | 30-22 days | 21-15 days | 14-8 days | 7-1 days |
|---|---|---|---|---|---|
| Cancellation Fee | NO CHARGE | 25% | 35% | 50% | 100% |
* The respective airline's cancellation policy on special promotional fare shall apply in addition to the cancellation charges.